Return Requests and Resolutions

First, connect the request to the purchase

If an item from www.jivania.com needs to be returned or reviewed, email [email protected]. Include the order reference, garment name, selected option, and a description of the reason. Tell us the resolution you would like considered.

Incorrect or defective goods require a different assessment from a change of mind. A photograph may help explain a visible issue, but describe the problem in writing as well. Keep the item and any useful packaging available while the facts are established.

Keep the condition clear

For an ordinary fit or change-of-mind request, avoid washing, tailoring, prolonged wear, or adding fragrance before the request is reviewed. Retain tags and included components where possible. Any conditions disclosed for that item before purchase are relevant to voluntary returns; they do not cancel rights concerning faulty or misdescribed goods.

Agree the route before sending

The return destination, packing guidance, and any applicable transport arrangements should be clarified before dispatch. An address printed on the original parcel may serve a different purpose. Use the instructions connected to your request and retain proof of handoff if the item is returned.

Then establish the resolution

A delivered scan starts the receiving stage; it does not by itself confirm an inspection outcome. Identification of the parcel and assessment of the issue determine the appropriate next step. A refund, where due, returns through the compatible original payment route.

Nothing in this process excludes a remedy required by applicable consumer law. Conditions intended for change-of-mind returns do not override those protections.