From Checkout to Payment

A payment begins with the order you have reviewed at www.jivania.com. Check the clothing, selected options, quantities, delivery information, currency, and final total before moving on to an available payment method.

The order and the payment travel together

The methods presented at checkout are the methods available for that transaction. After authorization is requested, a provider may show a pending amount, a temporary hold, a decline, or a completed payment. These entries describe its processing; the store's order confirmation identifies the purchase accepted by Jivania.

A payment event without a matching order record needs checking. Do not assume that repeating checkout will resolve it. Compare the references first, particularly if the amount appears more than once or the browser closed during the process.

When a record needs tracing

1. Locate any order confirmation and its reference.

2. Compare it with the provider's amount, status, and transaction reference.

3. Send the relevant non-sensitive details to [email protected] if the records remain inconsistent.

Availability, delivery restrictions, verification, provider refusal, or an obvious price error can prevent an order from proceeding. Where an order is not accepted, an authorization may be released according to the provider's process.

Money due back on an approved refund is routed through the original payment method where that method supports it. The issuing institution determines the posting date and any currency treatment. Keep the refund reference with your order record until the account reflects the adjustment.